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FAQ

What is the processing time for custom orders?


Custom outfits take 3–5 weeks to complete. This includes fabric sourcing, sewing, fittings, and finishing.

 

What is the shipping time?


Ready-to-ship items arrive in 2–7 business days, depending on location.
Custom-made items ship after completion.

 

Do you offer returns or exchanges?


Custom-made orders are non-returnable and cannot be exchanged, as they are tailored to your specific measurements & design preference.
Ready-to-ship items may qualify for return within 7 days if unworn and in original condition.

 

Do you ship internationally?


Yes, worldwide shipping is available. Shipping cost and delivery time vary by destination

 

How can I send my measurements?


You can enter them through our measurement form or email us directly with your bust, waist, hips, and height details.

 

How do I request a custom outfit?


Submit a quote request through our Custom Order Page and attach your inspiration style.
We will review and send your price quote within 24–48 hours.

 

What fabric options do you have?


We currently offer Ankara, Kente, Lace & Velvet
You may also request fabric sourcing for specific needs.

 

How much deposit is required for custom orders?


We require a 75% deposit upfront to begin production. The remaining 25% is due before shipping.

 

Can I choose my own fabric?


Yes! You can select from our available fabrics or request a special search. Pricing may vary depending on material.

 

What if I need my order urgently?


Rush orders may be available for an additional fee depending on the project and timeline.
Please contact us before placing to confirm.

 


Still need help? We're happy to assist!

📧 Email: support@sankofaessence.com
📱 WhatsApp:

+(682)208-2467